Terms of service

Effective Date: 1st of January 2025

At Vantares, we are committed to delivering high-quality cosmetic products that enhance your beauty and confidence. To ensure a seamless and satisfying experience, we’ve created this service policy, which outlines how we handle product services, including returns, exchanges, and customer support.

Product Quality Assurance

We take great pride in the quality of our products. Each item is thoroughly inspected before shipping, ensuring it meets our standards for safety, effectiveness, and packaging. However, we understand that occasionally issues may arise, and we want to ensure that every customer is completely satisfied with their purchase.

Returns and Exchanges

  1. Eligibility for Returns and Exchanges

    • Return Period: We accept returns for any cosmetic products within 30 calendar days of purchase. To be eligible for a return, products must be unused, unopened, and in their original, sealed packaging.
    • Non-Returnable Items: Due to hygiene and safety concerns, the following items are non-returnable:
      • Opened or used cosmetics (e.g., lipstick, mascara, skincare items)
      • Personalized or custom products
      • Items on sale or clearance

  2. How to Request a Return or Exchange

    • To initiate a return or exchange, please contact our customer support team at info@vantares.eu or through WhatsApp +31 085 047 0021 within 30 days of receiving your product.
    • Provide the order number, a description of the issue, and a photo (if applicable) of the product.
    • After reviewing your request, we will provide a Return Authorization (RA) number and return instructions.

  3. Condition of Returns

    • For health and safety reasons, we can only accept returns of unopened and unused products. Please ensure all items are in the same condition as when you received them.
    • Returns must include the original packaging and documentation (e.g., invoices, receipts).

  4. Refund Process

    • Once we receive the returned product and verify its condition, we will issue a full refund to the original payment method within 7-10 business days.
    • Refunds may take additional time depending on the processing times of your payment provider.

  5. Exchanges

    • If you wish to exchange an item for a different shade or product, we will assist you based on availability. Any price differences or additional charges will be communicated and billed accordingly.

Defective or Damaged Products

If your product arrives damaged or defective, please contact us immediately. We will work to resolve the issue by offering either a refund or an exchange at no additional cost to you. For returns of damaged products, we will cover return shipping costs.

Customer Support

We value our customers and aim to provide the best service possible. If you have any questions or concerns regarding our cosmetics products, returns, exchanges, or any other service, please reach out to our customer support team at:

  • Email: info@fxcvantage.com
  • Phone: +31 085 047 0021 (WhatsApp Only)
  • Business Hours: 08:30 AM - 9:00 PM 

We are committed to addressing your needs in a timely and efficient manner.

Skin Sensitivity and Allergies

Please be aware that some cosmetic products may cause skin sensitivity or allergic reactions, depending on individual skin types. We strongly recommend conducting a patch test before using a new product, especially if you have sensitive skin. If you experience an allergic reaction or irritation, please discontinue use immediately and seek medical advice.

Liability Disclaimer:

Vantares strives to provide high-quality products and services; however, we cannot guarantee that our products are free from all allergens. By using our products, you acknowledge that allergies and sensitivities vary from person to person. Vantares is not responsible for any allergic reactions, injuries, or health issues that may result from the use of our products.

It is the responsibility of the customer to review the ingredient list, product information, and consult with a healthcare provider if necessary before use. If you have known allergies or sensitivities, we strongly advise you to proceed with caution and seek professional advice.

By purchasing and using Vantares products, you agree to indemnify and hold harmless Vantares, its employees, agents, and affiliates from any liability related to allergic reactions or other health-related concerns.

Changes to This Policy

We may update or modify this service policy from time to time. Any changes will be posted on our website with the updated effective date. Please review this policy periodically to stay informed.

Thank you for choosing Vantares. We appreciate your trust in our products and look forward to providing you with exceptional service.